Everything important for your stay

We are here for you

Please feel free to contact us at any time with any questions or requests, we are fully available during reception opening hours, which depend on the season.

  • External telephone contact to our reception is +420 487 919 300, from your room you can reach the reception via 111.

Wi-fi

Wi-fi internet is freely available in all areas of the hotel.

  • Network name: Hotel-Savoy
  • Password: astenwifi

Smoking

All areas of the hotel and restaurant are non-smoking. Please respect this regulation.

  • In case of smoking in the hotel premises, we charge an additional cleaning fee.

Do not be disturbed

If you do not wish to be disturbed, please

  • Hang a "Do Not Disturb" card on the outside door of your room, which can be found by your front door.

Opening times and reservations

Breakfast is served daily from 7:30 - 10:30.

We recommend you make reservations in advance, please contact the front desk for specific times.

Parking

The hotel offers parking in the hotel garage or in the hotel car park at an additional cost. Please contact reception for the specific amount of the surcharge.

  • Parking is available from 15:00 on the day of arrival until 11:00 on the day of departure.

Arrival and departure

On the day of your arrival we guarantee a room ready for you from 15:00.

  • On the day of your departure, please leave your room by 11:00 am so that we can prepare the room for the next guests.
  • If you would like to check out later, please aks on the reception for available options.

Room Service

We are happy to bring breakfast to your room. The breakfast menu can be found at the front door.

  • Please hang your breakfast order on the handle on the outside of your room door before 5am.
  • We cannot guarantee breakfast delivery if you order later.

Should you wish to bring lunch, dinner or drinks to your room, we will be happy to prepare and deliver them. Room service is available according to the restaurant opening hours and the menu you received on arrival.

  • Breakfast delivery and room service are available for a fee. We will tell you the price at the reception, where you can also order room service.

Laundry and ironing service

If you wish to wash or iron your clothes, we will be happy to take care of it.

  • You will find a form in your wardrobe with full instructions and prices for this service.

Please contact reception to book the service.

Safe

Each room is equipped with its own safe.

You can lock the safe as follows:

  1. Close the door and hold.
  2. Enter your personal code (3-6 digits) and press the "Lock" button.
  3. The display will show "CLOSED" and the door will automatically lock.

You can correct the incorrect code entry by pressing "Clear".

Open the safe as follows:

  1. Enter your personal code, the door will open automatically and "OPENED" will appear on the display.

If you enter the wrong code:

  1. "ERROR" will appear on the display. If you enter the wrong code 4 times in a row
  2. the safe will go into security mode for 3 minutes (i.e. it will be locked).
  3. In security mode, after pressing any key, the message "HOLD 03" , "HOLD 02" or "HOLD 01" will appear. The number in the inscription indicates how many minutes the safe will be ready for further use.

If you forget or lose your password, please contact the hotel reception.

Room cleaning

We care about the environment. We leave it up to you whether you wish to change the towels in the rooms. If you wish to change the towels, please leave them on the floor.

  • Room cleaning takes place between 9:00 and 17:00. If you do not wish to be disturbed, please hang a "Do Not Disturb" card on the outside door of your room.